FAQ
FAQ
Please contact the ticketing agency directly and have your payment details and personal information ready.
If you would like to sit with your friends, tickets for each group should be booked in a single transaction when purchasing tickets. For specific seating arrangements, check with your event’s organiser.
If you are coming for an event, follow the event organiser’s instructions. For events at the Theatre, audience members are usually ushered in from the front of the building. More information, including a 360 tour and Visual Story (which provides full directions) are available here. For events at the Black Box, the reception and registration area is usually at the Gallery on level 7. You can get there via the passenger lifts. Full directions are available here.
Latecomers will not be admitted until a suitable break (if any) during the performance that is determined by the show’s organiser.
If you are collecting your tickets at Gateway Theatre, head to our Box Office located on the left-side of the building. Alternatively, some events may have ticket collection counters at the entrance of the venue. Check with your event’s organiser on the ticket collection procedure for that event.
We love to have families enjoy a show together, but we do have a minimum age requirement of 6 years and above at our performance venue. Also, you do need to purchase a ticket for your child. Do check with the show’s organiser if you need further clarification.